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24/7 Emergency Assistance


Our specialist Emergency Assistance team is available 24/7 to support you in the event of an emergency while travelling. Please let us know, or have someone let us know, as soon as possible following any serious accident or illness requiring in-patient hospitalisation, extended treatment or changes to travel arrangements.


How to contact us:


For general enquiries and/or emergency assistance:


General Enquiries:

Emergency Assistance:


Phone (outside Australia): +61 2 8880 5820

Phone (in Australia): (02) 8880 5820




We encourage you to subscribe to and download their App to receive up-to-date travel advice.


Making a claim


You can make a claim from wherever you are. To start your claim, log on to, or click this link for instructions to streamline the claims process. If you need help with your claim, please contact us:


t: (02) 8880 5820 (within Australia), or

t: +61 2 8880 5820 (from overseas)




*Please note – all calls are recorded for training and verification purposes.




We value your partnership, we value the relationship & we care about your customers that's why we have chosen Proclaim to manage our claims.


Proclaim is an independent, tech enabled specialist claim manager, providing innovative outsourced claim management services across all lines of general insurance. 

Find out more about Proclaim at:

When notifying us of a claim, please contact Proclaim on:

t: 1300 552 446 or

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